Terms of service

TERMS AND CONDITIONS

Last updated: April 20, 2026

PLEASE READ THESE TERMS CAREFULLY. These Terms include a binding arbitration clause and a class action waiver (Section 19) that affect your legal rights. By accessing or using our Site or purchasing our products, you agree to these Terms in full.

These Terms and Conditions ("Terms") govern your access to and use of lostgenclub.com, including all regional storefronts and subdomains (such as us.lostgenclub.com, mx.lostgenclub.com, au.lostgenclub.com, and account.lostgenclub.com), and any other websites, mobile applications, or related services we operate (collectively, the "Site"), and the purchase of any products from us. The Site is operated by Lost Gen Club ("we", "us", or "our"). For our full legal entity details, see Section 22.

Please also review our Privacy Policy and Cookie Policy, which are incorporated by reference into these Terms.

Table of contents

1.  Eligibility and use of the Site

2.  Acceptance of these Terms

3.  Account registration

4.  Products and pricing

5.  Orders and formation of contract

6.  Payment

7.  Shipping, delivery, and risk of loss

8.  Returns, exchanges, and refunds

9.  Right of withdrawal (EU/UK consumers)

10.  Warranty

11.  Acceptable use

12.  Intellectual property

13.  User reviews and contributions

14.  Linking to the Site

15.  Site management

16.  Third-party links and services

17.  Disclaimers

18.  Limitation of liability

19.  Dispute resolution, arbitration, and class action waiver

20.  Termination of contract

21.  Governing law and jurisdiction

22.  General provisions and contact

23.  Annex — Model withdrawal form (EU/UK consumers)

1. Eligibility and use of the Site

To use the Site or purchase our products, you must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract under applicable law. By using the Site, you represent and warrant that you meet these requirements.

The Site is not directed to children under the age of 16, and we do not knowingly allow them to create accounts or place orders.

We provide the Site for personal and private use. You agree not to use the Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity arising from your use of the Site.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Persons who choose to access the Site from such locations do so on their own initiative and are responsible for compliance with local laws.

2. Acceptance of these Terms

By accessing the Site, creating an account, or placing an order, you confirm that you have read these Terms and agree to comply with them. If you do not agree with any part of these Terms, you must not use the Site.

We may modify these Terms from time to time. We will indicate any changes by updating the "Last updated" date at the top of these Terms. The Terms posted on the Site at the time you place your order will govern that purchase. Your continued use of the Site after such changes constitutes acceptance of the updated Terms.

3. Account registration

Some features of the Site require you to create an account. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. You agree to provide accurate, complete, and up-to-date information.

If you know or suspect that anyone other than you knows your login credentials, you must promptly notify us at legal@lostgenclub.com. We reserve the right to disable any user identification or password at any time if, in our reasonable opinion, you have failed to comply with these Terms.

We reserve the right to suspend or terminate your account if we believe you have violated these Terms, provided false information, or engaged in fraudulent or unlawful activity.

4. Products and pricing

We make reasonable efforts to display our products and their characteristics accurately, but slight variations in color, texture, finish, or weight may occur due to the handcrafted nature of our jewelry and the photography process.

All prices are displayed in the relevant local currency at checkout and include applicable VAT or sales tax for the destination country. The applicable VAT or sales tax rate may vary depending on the country you are ordering from. If the rate changes between your order date and the date we ship the product, we may adjust the rate, unless you have already paid in full before the change takes effect.

We reserve the right to change prices at any time before an order is accepted by us. Promotional prices and discounts are valid for the period and conditions stated, and cannot be combined unless expressly allowed.

We make every effort to ensure the accuracy of pricing on the Site. In the event of an obvious pricing error, we reserve the right to cancel any orders affected by the error and issue a full refund, even if the order has been confirmed.

We reserve the right to add, remove, modify, or discontinue any product on the Site at any time, without prior notice. This does not affect orders that have already been accepted by us in accordance with Section 5.

5. Orders and formation of contract

The display of products on the Site does not constitute a legally binding offer, but an invitation to place an order. When you place an order through the Site, you are making an offer to purchase the products from us.

We will send you an order confirmation email acknowledging receipt of your order, but this email does not constitute acceptance of your order.

A binding contract between you and us is formed only when we send you a shipping confirmation email indicating that the products have been dispatched. Until that point, we may decline or cancel your order at our sole discretion, including (but not limited to) for the following reasons: pricing errors, product unavailability, suspected fraud, payment issues, shipping restrictions, or breach of these Terms.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. We reserve the right to limit or refuse orders that, in our judgment, appear to be placed by dealers, resellers, distributors, or high-risk customers as identified by our fraud filters. If we cancel an order before shipment, we will refund any amounts already charged.

6. Payment

We accept payment through the methods displayed at checkout, including Shopify Payments and PayPal, as well as any additional methods we may offer from time to time. By submitting payment information, you represent that you are authorized to use the payment method provided.

Payment is processed at the time you place your order. Your bank or card issuer may apply additional fees, currency conversion charges, or restrictions, which are outside our control.

You agree to provide current, complete, and accurate payment information for all orders, and to promptly update your account and payment information so that we can complete your transactions and contact you as needed.

If a payment is declined, reversed, or charged back without justification, we may cancel the order, withhold the products, and pursue any applicable legal remedies.

7. Shipping, delivery, and risk of loss

7.1 Destinations

We ship to selected countries, which are listed at checkout. If a country does not appear, we do not currently ship there.

7.2 Delivery terms

Orders are shipped on a Delivered Duty Paid (DDP) basis, meaning that all applicable import duties, taxes, and customs fees are included in the price you pay at checkout. You will not be charged additional duties on delivery.

7.3 Shipping times and multiple shipments

Estimated shipping times are displayed at checkout and in your order confirmation. These are estimates only and not guaranteed delivery dates. If you order more than one product, we do not guarantee that all products will be delivered in a single shipment, and we reserve the right to deliver in multiple consignments at no additional cost to you.

If our supply of your product is delayed due to an event outside our reasonable control (see Section 22.5 on Force Majeure), we will notify you as soon as possible with a new estimated delivery date. If the delay is substantial, you may end the contract and receive a refund for any products you have paid for but not received.

7.4 Risk of loss and ownership

Risk of loss and damage to the products passes to you upon delivery. For consumers in the EU and UK, risk of loss passes to you upon physical delivery of the product to you, in accordance with applicable consumer protection law. We retain ownership of the products until full payment has been received from you.

7.5 Pre-orders

Some products may be offered as pre-orders. Estimated shipping windows for pre-orders are displayed on the relevant product page. Pre-order delivery dates are estimates and may change. If a pre-order is significantly delayed beyond the estimated window, you may cancel the order and receive a full refund.

8. Returns, exchanges, and refunds

8.1 Standard returns policy

We accept returns within 30 days of delivery, subject to the following conditions:

  • Products must be unworn, unused, and in their original condition with all original packaging and tags attached.

  • Return shipping costs are paid by the buyer, unless the return is due to a defective product or our error.

  • You may choose between a refund to the original payment method or store credit of equivalent value.

  • Refunds are processed within 14 days of us receiving and inspecting the returned product.

  • Original shipping costs are non-refundable, except where required by applicable law.

8.2 Reduction of refund for damaged or used products

If a returned product has been used or damaged, or if it cannot be resold in its original condition (for example, if price tags have been removed, original packaging is damaged, or accessories are missing), we may reduce your refund to compensate for the diminished value of the product. We will inform you of any such reduction before processing your refund.

8.3 Products excluded from returns

The following products are excluded from our standard returns policy and cannot be returned, exchanged, or refunded, except in case of a defect or our error:

  • Personalized, engraved, or made-to-order products.

  • Products sealed for hygiene or health protection purposes, once unsealed.

  • Products that have been mixed inseparably with other items after delivery.

  • Worn or used apparel.

  • Orders with a previously processed warranty claim.

This exclusion does not affect your statutory rights as a consumer, including any rights under Section 9 (Right of withdrawal).

9. Right of withdrawal (EU/UK consumers)

If you are a consumer resident in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of delivery, without giving any reason, in accordance with Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013.

The withdrawal period begins on the day you, or a third party named by you (other than the carrier), take physical possession of the product.

To exercise this right, you must inform us by means of a clear statement (for example, an email to legal@lostgenclub.com or by returning the product) of your decision to withdraw from the contract before the withdrawal period expires. You may use the model withdrawal form provided in the Annex to these Terms, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send your notification of withdrawal, or the products themselves, before the period expires.

9.1 Consequences of withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including standard delivery costs (with the exception of additional costs incurred if you chose a delivery method other than the least expensive standard option), without undue delay and no later than 14 days from the day we are informed of your decision. We will use the same payment method you used for the original transaction, and you will not be charged any fees for this reimbursement. We may withhold the refund until we have received the products back or until you provide proof of return, whichever is earlier.

You must return the products to us without undue delay and no later than 14 days after notifying us of your withdrawal. The cost of returning the products is at your own expense.

You are liable for any diminished value of the products resulting from handling that goes beyond what is necessary to establish their nature, characteristics, and functioning.

9.2 Exclusions

The right of withdrawal does not apply to the products listed in Section 8.3, in accordance with Article 16 of Directive 2011/83/EU.

10. Warranty

We offer a voluntary commercial warranty of 60 days from the date of delivery, covering manufacturing defects and breakage that occurs under normal use. If a product develops a covered defect within this period, contact us at legal@lostgenclub.com with proof of purchase and a description of the issue, and we will, at our discretion, replace the product or issue store credit of equivalent value.

This warranty does not cover damage caused by misuse, accidents, normal wear and tear, exposure to chemicals or moisture, improper storage, or unauthorized repairs or alterations.

Statutory rights. The above warranty is provided in addition to, and does not affect, your legal rights as a consumer under applicable law. In particular, consumers in the European Union and the United Kingdom benefit from a statutory legal guarantee of conformity of two years from delivery, in accordance with Directive 1999/44/EC, Directive (EU) 2019/771, and the UK Consumer Rights Act 2015. Nothing in these Terms limits or excludes those rights.

11. Acceptable use

You agree not to use the Site or our products in any way that is unlawful, fraudulent, or harmful to us, our customers, or any third party. In particular, you agree not to:

  • Violate any applicable law or regulation.

  • Infringe our intellectual property rights or those of any third party.

  • Reproduce, resell, or commercially exploit the Site or its content without our written consent.

  • Use any automated means (including bots, scrapers, or crawlers) to access the Site, except for legitimate search engine indexing.

  • Interfere with the security or proper functioning of the Site, including by introducing malware or attempting unauthorized access.

  • Submit false, misleading, or fraudulent information.

  • Engage in chargeback fraud or misuse our returns policy.

  • Use the Site in connection with any commercial endeavor not specifically endorsed or approved by us.

We reserve the right to refuse service, cancel orders, or terminate accounts that we reasonably believe violate this Section.

12. Intellectual property

The Site and all its content, including but not limited to text, images, graphics, logos, product photography, designs, videos, and software, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws of the United States, the European Union, the United Kingdom, and other applicable jurisdictions.

Trademarks. "Lost Gen Club" has registered trademarks in the European Union and in the United States. Use of our trademarks without our prior written consent is strictly prohibited.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes. This license does not include any right to download, copy, modify, distribute, publicly display, or create derivative works from any content on the Site, except as necessary to view content in the ordinary course of browsing.

13. User reviews and contributions

We may provide you with the opportunity to create, submit, post, display, or otherwise share content on the Site, including but not limited to reviews, comments, suggestions, photographs, and feedback (collectively, "Contributions").

Contributions may be visible to other users of the Site and through third-party websites or platforms. By submitting a Contribution, you represent that the content is accurate, your own work, and does not violate any third-party rights.

Any Contribution will be considered non-confidential and non-proprietary. By submitting a Contribution, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display that Contribution in connection with our business and marketing, in any media now known or later developed, for as long as the Contribution remains published on the Site.

You retain ownership of any rights you may have in your Contributions. We are not liable for any statements or representations made in your Contributions.

We reserve the right, but not the obligation, to refuse, edit, or remove any Contribution at our discretion, including content that is unlawful, defamatory, offensive, or otherwise inappropriate. We may also disclose your identity to any third party claiming that any Contribution constitutes a violation of their intellectual property rights or right to privacy.

14. Linking to the Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

You must not establish a link to the Site from any website that is not owned by you. The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page without our prior written consent.

We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on the Site other than as set out above, please contact us at legal@lostgenclub.com.

15. Site management

We reserve the right, but not the obligation, to:

  • Monitor the Site for violations of these Terms.

  • Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms, including reporting such user to law enforcement authorities.

  • In our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable any of your Contributions or any portion thereof.

  • In our sole discretion and without notice or liability, remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems.

  • Otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and the products we offer.

16. Third-party links and services

The Site may contain links to third-party websites, services, and content that we do not control. We are not responsible for the content, privacy practices, or terms of use of any third-party site. Your interactions with any third party are solely between you and that party.

17. Disclaimers

THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, to the maximum extent permitted by applicable law. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

We make no warranties or representations about the accuracy, completeness, or reliability of any information on the Site, except as specifically stated in these Terms or required by applicable consumer protection law.

Nothing in these Terms excludes or limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable law. The statutory rights of consumers under applicable law are not affected by this Section.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, in no event shall we, our directors, officers, employees, or agents be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or loss of goodwill, arising out of or in connection with your use of the Site or our products, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising out of or relating to these Terms, the Site, or our products shall not exceed the greater of (a) the total amount you paid us for the products giving rise to the claim in the 12 months preceding the claim, or (b) USD 100.

We are not responsible for losses that are: (a) unforeseeable; (b) caused by a delaying event outside our reasonable control, provided we have taken the steps set out in Section 7.3; (c) avoidable through reasonable action on your part, including following our instructions for use; or (d) business losses, where you use a product for the purposes of your trade, business, craft, or profession.

Nothing in this Section limits our liability for fraud, gross negligence, willful misconduct, death or personal injury caused by our negligence, or any other liability that cannot be limited or excluded under applicable law. Consumers in the EU, UK, and certain other jurisdictions may have additional rights under applicable consumer protection law that this Section does not affect.

19. Dispute resolution, arbitration, and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US ON AN INDIVIDUAL BASIS AND LIMITS YOUR RIGHT TO BRING CLASS, COLLECTIVE, OR REPRESENTATIVE ACTIONS.

19.1 Informal resolution

Before filing any formal claim, you agree to first contact us at legal@lostgenclub.com and provide a written description of the dispute, your contact information, and the relief you are seeking. We will attempt to resolve the dispute informally within 60 days of receipt. If we cannot resolve the dispute within that period, either party may proceed to arbitration as set forth below.

19.2 Binding arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, our products, or the relationship between you and us — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory — shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect.

The arbitration shall be conducted in Sheridan, Wyoming, or remotely if agreed by the parties. The arbitrator shall apply the laws of the State of Wyoming, without regard to its conflict of laws provisions, except that the Federal Arbitration Act (9 U.S.C. § 1 et seq.) shall govern the interpretation and enforcement of this arbitration agreement.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

19.3 Class action and jury trial waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of representative or class proceeding.

YOU AND WE EACH WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHT TO A TRIAL BY JURY. If for any reason a claim proceeds in court rather than in arbitration, both parties waive any right to a jury trial.

19.4 Exceptions

Notwithstanding the above, either party may (a) bring an individual claim in small claims court for disputes within the jurisdiction of that court, or (b) seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

19.5 Opt-out

You have the right to opt out of this arbitration agreement and class action waiver by sending written notice to legal@lostgenclub.com within 30 days of first accepting these Terms. Your notice must include your name, address, email, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

19.6 EU, UK, and other consumer protections

If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose mandatory consumer protection law prohibits arbitration of consumer disputes or class action waivers, the provisions of this Section 19 apply only to the extent permitted by such law. You retain any rights to bring claims in your local courts as provided by applicable consumer protection law.

EU consumers may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board. UK residents are advised that we are not currently subscribed to an Alternative Dispute Resolution scheme.

20. Termination of contract

In addition to our other rights under these Terms, we may end our contract with you for a product and claim any compensation due to us if:

  • You do not make any payment to us when it is due and you still do not make payment within 30 days of our reminder that payment is due.

  • You do not, within a reasonable time, either allow us to deliver the product to you or collect it from us or our carrier.

  • You materially breach any provision of these Terms.

If we terminate or suspend your account, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party. We reserve the right to take appropriate legal action, including pursuing civil, criminal, and injunctive remedies.

21. Governing law and jurisdiction

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of laws provisions. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

Subject to Section 19, any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in Sheridan, Wyoming, and you consent to the personal jurisdiction of such courts.

This choice of law and jurisdiction does not deprive consumers in the EU, UK, or other jurisdictions of the protection afforded by mandatory provisions of the law of their country of residence.

22. General provisions and contact

22.1 Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will post the updated Terms on this page and update the "Last updated" date. Your continued use of the Site after such changes constitutes acceptance of the updated Terms.

22.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced with one that most closely reflects its original intent and is enforceable.

22.3 No waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision.

22.4 Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of business assets.

22.5 Force majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to: strikes, lockouts, or other industrial action; civil unrest, invasion, terrorism, or threats of terrorism; war or preparations for war; fire, explosion, storm, flood, earthquake, landslide, or other natural disasters; epidemics, pandemics, or public health emergencies; government action, sanctions, or regulatory changes; failures of telecommunications networks, internet service, or utilities; and disruptions to rail, sea, air, or road transport, carriers, or other public or private transport.

22.6 Entire agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Site and our products, and supersede all prior agreements and communications on the same subject matter.

22.7 Contact

If you have any questions about these Terms, please contact us:

Email: legal@lostgenclub.com

Postal address:

Lost Gen Club LLC

30 N Gould St, STE R

Sheridan, WY 82801

United States

23. Annex — Model withdrawal form

(EU/UK consumers — please complete and return this form only if you wish to withdraw from the contract)

Email: legal@lostgenclub.com


I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: _________________________________________

Order number: _____________________________________________

Ordered on / received on: _____________________________________________

Name of consumer(s): _____________________________________________

Address of consumer(s): _____________________________________________

Signature of consumer(s) (only if this form is notified on paper): 

__________________________________________________________________

Date: _____________________________________________